June 22nd 2026 – 10:24 CST

Infinedi is working on fully restoring our system. We have learned that a cyber incident has occurred and we are currently investigating the scope and whether patient or other sensitive data is compromised. We have taken immediate action to further secure our systems working with cybersecurity industry experts.

If you have any questions, or receive any communications from the Threat Agent, please contact: incidentsupport@infinedi.net and disregard their messages.

We will update our web portal with any official communications. Thank you

InfinEDI Operational Update: June 25, 2026,  11:26 AM CST

We are pleased to report that InfinEDI continues to make significant progress toward the complete restoration of all systems. Nearly all customer-facing services are now fully operational, and our team has begun shifting its primary focus to the remaining backend infrastructure restoration and system enhancements. These remaining activities are expected to continue over the next week and should have little to no impact on client operations.

Today’s Operational Updates

• E-Pay System: Our E-Pay system will return to full operational status today.
• Payer Reports: Payer reports continue processing through the remaining backlog and are expected to be fully caught up by the close of business today.
• Payer Transmission System: Our payer transmission system is fully operational and processing normally.
• Claims Processing: The claims backlog has been completely processed. We continue to experience exceptionally high daily claim volumes as clients transmit accumulated claims. As a result, processing times may remain slightly extended for the next few days until submission volumes normalize.
• HNS Network: The HNS network connection has been fully restored and is operating normally.
• Analytical Portal: Our Analytical Portal has been fully restored and is available to clients.

  As we approach the completion of customer-facing system restoration, our teams will continue working diligently on backend infrastructure improvements, system optimization, and additional security enhancements designed to further strengthen the reliability and resilience of the InfinEDI platform.

  We remain on target to complete restoration of all customer-facing systems by the end of this week while continuing backend restoration efforts into next week.

  We sincerely appreciate your patience, confidence, and support throughout this recovery process. Thank you for the trust you continue to place in InfinEDI as your clearinghouse partner.

If you have any questions, or receive any communications from the Threat Agent, please contact: incidentsupport@infinedi.net and disregard their messages. 

Thank you for your continued trust and partnership.

Brad Cost
CEO