June 22nd 2026 – 10:24 CST

Infinedi is working on fully restoring our system. We have learned that a cyber incident has occurred and we are currently investigating the scope and whether patient or other sensitive data is compromised. We have taken immediate action to further secure our systems working with cybersecurity industry experts.

If you have any questions, or receive any communications from the Threat Agent, please contact: incidentsupport@infinedi.net and disregard their messages.

We will update our web portal with any official communications. Thank you

InfinEDI Operational Update:

We are pleased to report continued progress in the restoration of InfinEDI services.

Effective today, inbound claim file acceptance has resumed, and claim processing operations are being brought back online. Our teams have been working around the clock alongside cybersecurity, forensic, and technology specialists to safely restore critical services while maintaining the integrity and security of our environment.

As claim processing resumes, clients should be aware that access to claim processing results through the InfinEDI portal may not be available until later today as additional systems are returned to service.

Due to the temporary interruption in operations, a backlog of files has accumulated. Those files are currently being processed, and it may take several days for the system to fully catch up. Our processing teams are actively monitoring throughput and prioritizing the efficient handling of all pending transactions.

We understand the importance of timely claims processing to your practice and your patients. Restoring these services safely and responsibly remains our highest operational priority.

We appreciate your patience, support, and understanding as we continue to make significant progress toward full system restoration. Additional operational updates will be provided as major milestones are achieved.

Thank you for your continued trust in InfinEDI.

Brad Cost
Chief Executive Officer
InfinEDI, LLC