June 22nd 2026 – 10:24 CST

Infinedi is working on fully restoring our system. We have learned that a cyber incident has occurred and we are currently investigating the scope and whether patient or other sensitive data is compromised. We have taken immediate action to further secure our systems working with cybersecurity industry experts.

If you have any questions, or receive any communications from the Threat Agent, please contact: incidentsupport@infinedi.net and disregard their messages.

We will update our web portal with any official communications. Thank you

Operational Update 06-23-2026 12:21 cse

Good morning,

We are pleased to report continued progress in the restoration of InfinEDI services.

Yesterday, InfinEDI successfully processed a full day of claim submissions, and those transactions are now being transmitted to payers. This represents a significant milestone in our recovery efforts and demonstrates the continued restoration of our core processing environment.

We expect to return to full payer transmission operations today as additional systems and services are brought back online.

Our website is also being restored and is expected to be available today. While most website functionality will be operational, a limited number of features may remain unavailable as we complete final testing and validation. Those functions will be restored as soon as they have been fully reviewed and approved for production use.

Our phone system continues to operate in a limited capacity. While clients can reach our team, some phone features remain unavailable at this time. We expect the remaining phone system functionality to be restored later today.
The processing backlog created during the interruption continues to be worked aggressively. Our teams are monitoring system performance, processing accumulated transactions, and validating restored services as they are returned to operation.
Our Enrollment and Implementation Team ‘s systems are not operational as of today, but they will hopefully be back online in the next 1-2 days.

Throughout this recovery effort, our primary focus has remained the safe, secure, and responsible restoration of services. We continue to work closely with our technology, cybersecurity, and recovery specialists to ensure that each component is thoroughly reviewed before returning to full production operations.

We sincerely appreciate the patience, support, and confidence our clients have shown throughout this process. Additional operational updates will be provided as major milestones are achieved.
Current Status
✅ Inbound Claim File Acceptance – Operational
✅ Claim Processing – Operational
✅ Payer File Transmission – Active
✅ Website Services – Operational
🔄 Phone System – Limited Capacity, Full Restoration Expected Today
🔄 Backlog Processing – In Progress
🔄 Full System Restoration – Ongoing
Thank you for your continued trust in InfinEDI.
Brad Cost
Chief Executive Officer
InfinEDI, LLC