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Driving Patient Loyalty – Part I

Dr. Jay Greenstein of Kaizenovate explains how to improve your Net Promoter Score using the Q12 employee engagement survey. (01:30 min)

In our clients words

“We’ve been working with Infinedi for three years now, they’re very helpful and kind. Their recent update made it easier to fix errors and failed claims. At any given time, the ladies there are more then happy to address any issues I have. Great group of staff members.”

“I just want to take this time to thank you for all your work. I’m not sure how this affects you all as it will certainly small business's like ours. I just wanted to tell you thank you for the many times you have been there to help us and I am praying that this passes all soon! God bless you!”

“I want to express my gratitude to all the wonderful people that work at Infinedi, they are all so willing to help you and explain things you don't understand. Thank you very much.”

“I’m not a young gal and computer work is far from my strong suit, but whenever I call Infinedi for help there’s always a welcome voice on the other end. I can't explain how grateful I am for all your patience and the help you extend to me. Thanks for everything.”

“Three years ago I started this job with absolutely no clue what I was doing. Since then, every single person I have ever called upon for help has blown me away with their knowledge, kindness, patience and general goodness of character. I love y'all.”

“Infinedi Staff, I want to say thank you for the great help I’ve received to correct my claims. When I call, everyone is so kind and helpful. I am thankful for you!”

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